Abstract:
The purpose of the present study is to examine various literatures on service quality dimensions, and strategy for service related organizations, especially in the life insurance sector. The review shows some advances but there are many gaps in both theory and methods. This section aims to identify the various dimensions of service quality proposed by different authors and their findings in the services marketing literature and to discuss these dimensions in relation to the insurance sector. This study, focused on service quality issues, will help to understand service dimensions issues for life insurance organization. We identify important gaps between the literature and the challenges of service quality. These gaps include employee, branch office service, insurance agent, technology offered by the insurance companies and industrial growth of the insurance sector.
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Abstract:
Due to Changing labor market and the changing nature of work, work-life Conflict is now at the top of the agenda for government and Private Bodies. Work life Conflict can lead indirectly to productivity gains through increased retention and helps the organizations to respond to customer needs more effectively. In any business and industrial activities, it is of extreme importance to have well trained, well groomed and emotionally Conflictd workers available to take up employment challenges. This highlights the need among the companies to pay adequate attention to the work life Conflict of the workers. Globalization makes the people working across countries; As a result, concept of fixed working hours is vanishing. Instead of just 7 or 8 a day, people are working as much as 12-16 hours every day in office. Therefore, tension and work related pressure, responsibilities at family makes an individual difficult to find Conflict between work and personal life. Professional working in BPO industry, Automobile industry top executives, doctors, nurses, bank Employees and IT professionals are the few examples that are facing the burden of work life conflict constantly. Today organizations are setting up policies for maintaining a work life Conflict. They are introducing innovative methods to keep their employees happy and satisfied, as it makes office a better place to work and also impact positively on productivity. Through this paper, the researcher wants to find out different trends and strategies used by some renowned industries to tackle the problem of work life Conflict. Researcher selected some of the famous organizations from different industry in Indian Context.
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Abstract:
Human life is a most important asset and life insurance is the most important type of insurance which provides financial protection to a person and his family at the time of uncertain risks or damage. Life insurance provides both safety and protection to individuals and also encourages savings among people. LIC of India plays a vital role in the welfare of human well-being by providing insurance to millions of people against life risks such as uncertain death or accident. The present exploratory and descriptive based study was selected with an objective to identify those factors which influence customers policy buying decision and also analyze the preferences of customers while life policy investment decision-making.
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Abstract:
Training is considered as an investment from which a huge return comes back in terms of increase in productivity in any industrial sector. In the hospitality industry it is mandatory since the quality of service is the measuring tool for customer satisfaction. The purpose of this paper is to compare and contrast the available training methods with special focus on the Indian Hospitality Industry. A few of the distinctive and industry specific training methods are front office module, housekeeping training module, food productionmodule and food and beverage service training module. This is because of their convenience to use and its output is desirable. Orientation, one to one training, lecture method, role play, and management games are the other popular methods used at present. The top managements have also understood the importance of training and the significance of investing in training.
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Abstract:
This project is aimed at studying customer satisfaction with respect to Hotels in and around Vellore District. The main objective is to explore the level of customer satisfaction towards hotel industry in Vellore and to sustain the customer in the business and to give direction to the hotel management for improvement of customer services and to know the factors which motivate the customers towards hotels. A well structured Questionnaire is used to collect primary data. Sample size is 100, variance and confidence methods are used for Determining sample size. The researcher adopted simple random sampling for the study. Finally, it has been proved that the overall assessment of customer satisfaction in hotel industry is good.
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Introduction:
Home is a dream of a person that shows the quantity of efforts, sacrifices luxuries and above all gathering funds little by little to afford one‘s dream. Home is one of the things that everyone one wants to own. Home is a shelter to person where he rests and feel comfortable. Many banks providing home loans whether commercial banks or financial institutions to the people who want to have a home. HDFC-(Housing Development And Finance Corporation) Home Loan, India have been serving the people for around three decades and providing various housing loan according to their varied needs at attractive & reasonable interest rates. Owing to their wide network of financing, HDFC Housing Loans provides services at your

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